Treat your Customers Right – Genuinely Interact
Don’t Come on Too Strong – Respect Your Customers
Always Listen – Hear What Your Customers are Saying
Continue to Satisfy – Offer Ongoing Support and Specials
Treat a Customer Like a Valued Partner – Communication is Two Way
Build Trust – Alert Customers to Large Scale Changes, Good or Bad
Be Transparent – Honesty is Crucial When it comes to Mistakes
Follow Through on Your Word – Follow Up on Promises
Recognize Responsibility – The Customer is Always Right
Always Say “Thank You” – Kindness and Gratitude will Take You Far
For a more in depth view go to Kissmetrics Blog
If they like dealing with you
Ask them to tell their friends!
If NOT, ask them to tell you!
Your Reputation Is Everything